Privacy Policy
Last updated:
DilloForte translates conversations. The most effective way to protect a conversation is not to keep it — and our system is built so that it cannot, not merely so that it does not.
In short
The audio of your voice is never stored, anywhere. The text of your conversations never reaches our servers: it stays on your device and deletes itself. We use no profiling cookies without your consent.
Who processes your data
The data controller is Dolidas MB ("we"), which operates the DilloForte service.
For any request regarding your data, write to hello@dilloforte.com.
What we do NOT keep
The audio of your voice
Your voice is transmitted, transcribed, translated and re-synthesised while you speak. It is never written to any disk or database, at any point. Our system contains no function that saves an audio file.
The content of your conversations
The transcripts and translations you see in the chat are never sent to our servers for storage. They stay solely in your browser's memory.
The database functions that would be capable of writing conversation content are disabled at code level: if invoked, they fail with an error rather than write. The guarantee does not rest on a promise, but on the fact that the system cannot break it.
Your local history deletes itself
The chat keeps at most the last 30 messages on your device, and in any case no longer than 7 days. Older messages are removed automatically when you open the app.
The time limit matters more than the number. DilloForte is designed to be used by handing your phone to the other person or sharing earbuds. A conversation translated weeks ago must not be able to resurface on screen in front of someone else.
You can erase everything at any time by clearing the site data in your browser.
What we actually keep
| Data | Why | Legal basis |
|---|---|---|
| Email or phone number, sign-in credentials (passkey) | To create your account and let you sign in | Performance of contract |
| Minutes used, balance, transactions | To run a pay-as-you-go service. We record how much you spoke, never what you said | Performance of contract |
| Payment records | To handle purchases and invoicing. Card details never pass through us | Contract / legal obligation |
| Anonymous usage events | To understand whether people can actually use the product. Aggregated, no content, no identification | Legitimate interest |
| Visit statistics | No cookies, no identifiers | Legitimate interest |
The one exception: phone calls (Mediator)
Only with your consent
Mediator is the feature that translates phone calls. It is the only place in the service where the text of a conversation can be stored, so that you can re-read the call afterwards.
It is off by default. No call is archived unless you explicitly choose it. Your choice is frozen at the start of each individual call: if you withdraw it, subsequent calls are no longer archived.
If you do not enable it, no trace of your call remains in our systems.
Mediator is currently an experimental feature, not active for users of the public service.
Providers that process data
To deliver the service we rely on the following providers, which process data on our behalf and on our instructions:
| Provider | What it processes |
|---|---|
| Soniox | Speech recognition, translation and speech synthesis. Audio is processed in real time and is not retained by us. |
| Stripe | Payments. Card details remain with Stripe. |
| Resend | Transactional emails (sign-in links). |
| Twilio | Verification SMS. |
| Cloudflare | Anti-abuse protection of forms, and video playback on the site. |
| Railway, MongoDB | Application and database hosting. |
| Vonage | Exclusively for the Mediator feature (phone calls). If you don't use Mediator, none of your data goes through it. |
| Plausible | Aggregate site visit statistics. It uses no cookies, writes nothing to your device and does not identify you. |
Some providers are located outside the European Economic Area. Where that is the case, transfers rely on the Standard Contractual Clauses approved by the European Commission.
We do not track you for advertising
We use no session-recording tools, we do not profile your behaviour, and we do not share data with advertising networks. We use no analytics cookies at all: visit statistics are collected without cookies and without identifying you, so there is no consent for us to ask.
Your rights
At any time you may ask us to:
- access the data we hold about you, and learn who it has been disclosed to;
- correct it if inaccurate;
- erase it (right to be forgotten);
- restrict or object to its processing;
- receive your data in a readable format (portability);
- withdraw consent at any time, without affecting the lawfulness of processing before withdrawal.
Write to hello@dilloforte.com: we reply within one month. You also have the right to lodge a complaint with your supervisory authority.
Changes
If we change anything material in this policy, we will update the date above and — where it affects you directly — tell you.